Now Hiring – Keyholders at our Cranston Retail Cafes

As a Keyholder at Seven Stars Bakery you set the example for other employees.  You are responsible for overall day-to-day operations when a manager or assistant manager are not present.  This includes opening or closing duties,  managing staff breaks, assigning side work, count and balance cash drawers, uphold the Seven Stars Bakery customer service standards at all times.

You are expected to maintain a high level of customer satisfaction and quality standards, as well as an exceptionally neat and clean environment.   The keyholder sets the example for other employees by taking the initiative to provide exceptional customer service and ensure that all employees are upholding the Seven Stars standards in the absence of the assistant manager or cafe manager.

Duties and Responsibilities Include:

• Open or close cafes without the assistance of a manager
• Maintain the flow of the line, lead by example by demonstrating a sense of urgency
• Assign break tasks, run breaks and assist with the management of shift change
• Lead training of  staff according to the Seven Stars Service Standards
• Maintain a positive attitude during your shifts
• Handle customer complaints and interject to diffuse situations
• Initiate side projects during down times including but not limited to: daily cleaning list, stocking line items.  Make sure that all staff is assisting and no one is standing idle
• Uphold and maintain high standards of Seven Stars Bakery including; customer service coffee brewing standards, product quality, and store cleanliness
• Counting cash drawers and safe balancing

Hourly rate for the position is starting at $18.54/hour + tips. All hourly cafe employees are eligible to become members of UFCW – Local 328 or pay fees covering collective bargaining costs (agency fee). Employees must complete a union authorization form within the first 30 days in order to continue employment.

We are looking to hire Assistant Café Managers to help organize daily operations and motivate our staff to provide excellent customer service. Assistant Café Managers oversee the day-to-day running of cafés including, hiring, training, and supervision of café staff, orders café supplies, resolves customer complaints, and ensures that food health and safety regulations are adhered to in conjunction with and in the absence of the Café Manager.

The Assistant Manager’s responsibilities include setting the example for the cafe team in all areas of customer service, including helping customers and processing payments using the POS system. You will also complete bank deposits and sales reports as needed, assist with scheduling shifts for baristas and café staff, order supplies like coffee, milk and paper goods and ensure that the café is clean and well-presented at all times.

To be successful in this role you should demonstrate exemplary leadership and management skills and ensure that café staff carries out duties efficiently. Also, you should be available to work during opening hours, including early mornings, weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our café into a favorite local spot.

Responsibilities

• Execute the hiring and onboarding of new café staff and baristas
• Train employees on drink preparation and proper use of coffee equipment
• Train employees on the SSB customer service standards as well as all SOP’s
• Take inventory of supplies and coordinate with vendors and order supplies, as needed
• Receive supplies and verify that the correct items and quantities have been delivered
• Preparing weekly work schedules for café staff and ensure that absences have appropriate coverage
• Advise staff on the best ways to resolve issues with customers and deliver excellent customer service
• Resolve customer complaints regarding food quality and customer service issues
• Ensure all café areas are clean and tidy
• Nurture friendly relationships with customers and area businesses to increase loyalty and boost our reputation
• Identify strategies to attract and retain customers

Requirements

• Enthusiastic, positive, up-beat attitude
• 1-2 years of previous management or supervisory role in hospitality or retail environment required
• Exceptional customer service attitude
• Reliable transportation to make bank deposits and travel to other locations as needed
• Sound knowledge of food health and safety regulations, RI Food Safety Manager License preferred
• Hands-on experience with professional coffee machines, including grinders and brewers
• Excellent math and cash handling skills
• Availability to work early morning opening shifts, midday shifts, and closing shifts. Schedule times range between 5:30am and 7:00pm. All retail locations are open 7 days a week, including weekends and holidays.
• Effective communication skills with the ability to manage and motivate a team

Applications that do not include a resume will not be considered.

Join the Seven Stars Bakery Retail Cafe Team

Thank you for your interest in joining the Seven Stars Bakery team! We are always excited to connect with individuals who share our passion for exceptional food, genuine hospitality, and creating memorable experiences for our customers.

While we do not currently have any open positions available, we encourage you to submit an application for the location(s) that interest you most. We maintain an active pool of applicants and, when opportunities become available, we begin our hiring process by reviewing applications already on file.

Applications remain active for six months from the date submitted and may be considered for future openings during that time.

We appreciate your interest in becoming part of our team and look forward to learning more about you.

Why is Seven Stars Bakery a great place to work?

At Seven Stars Bakery, we are all about quality – exceptional quality of our hand-crafted breads and pastries (and sandwiches, salads and coffees!) and unsurpassed quality of the customer service we deliver every day. Seven Stars Bakery is more than a bakery cafe – we are a community! 

When customers come through our doors, they get an instant “Ahhh!” feeling. Yes, the aroma of freshly brewed coffee and flaky croissants helps! But so does the Seven Stars vibe – welcoming, comfortable and vibrant. So – if you want to be a part of creating people’s “happy place” every day – joining our cafe team may be for you!!

All applicants must be able to work at least three (3) shifts per week including weekends and holidays.  In addition, you must be able to answer YES to the following:

• Do you genuinely care about other people?
• Do you enjoy working closely with other talented, dedicated people?
• Do you hold yourself to high standards?
• Are you a strong communicator with excellent people skills? 
• Do you thrive in an active, quick-paced environment?
• Do you have a can-do attitude and exceptional attention to detail?
• Are you reliable, responsible and dependable? Being on time – or early – every day is REQUIRED!

Job responsibilities include but are not limited to:

• Greet and welcome each customer
• Provide exceptional customer service using the Seven Stars Bakery Customer Service Standards
• Help our customers make their bread, pastry and coffee choices
• Brew coffee, prepare beverages for the barista and serve hot & iced drinks 
• Maintain a clean cafe, including wiping tables, washing dishes and taking out the trash
• Accept cash/credit/gift card payments
• Pack online orders
• Deliver curbside orders to our customers

This position pays $12.50/hour + tips for the first 9 months.  All hourly cafe employees will be eligible to become members of UFCW – Local 328 or pay fees covering collective bargaining costs (agency fee). Employees must complete a union authorization form within the first 30 days in order to continue employment.