Now Hiring – Keyholder at our Edgewood Retail Cafe – Located at 1740 Broad Street, Cranston

As a Keyholder at Seven Stars Bakery you set the example for other employees.  You are responsible for overall day-to-day operations when a manager or assistant manager are not present.  This includes opening or closing duties,  managing staff breaks, assigning side work, count and balance cash drawers, uphold the Seven Stars Bakery customer service standards at all times.

You are expected to maintain a high level of customer satisfaction and quality standards, as well as an exceptionally neat and clean environment.   The keyholder sets the example for other employees by taking the initiative to provide exceptional customer service and ensure that all employees are upholding the Seven Stars standards in the absence of the assistant manager or cafe manager.

Duties and Responsibilities Include:

• Open or close cafes without the assistance of a manager
• Maintain the flow of the line, lead by example by demonstrating a sense of urgency
• Assign break tasks, run breaks and assist with the management of shift change
• Lead training of  staff according to the Seven Stars Service Standards
• Maintain a positive attitude during your shifts
• Handle customer complaints and interject to diffuse situations
• Initiate side projects during down times including but not limited to: daily cleaning list, stocking line items.  Make sure that all staff is assisting and no one is standing idle
• Uphold and maintain high standards of Seven Stars Bakery including; customer service coffee brewing standards, product quality, and store cleanliness
• Counting cash drawers and safe balancing

Hourly rate for the position is starting at $18.00/hour + tips

We are looking to hire Assistant Café Managers to help organize daily operations and motivate our staff to provide excellent customer service. Assistant Café Managers oversee the day-to-day running of cafés including, hiring, training, and supervision of café staff, orders café supplies, resolves customer complaints, and ensures that food health and safety regulations are adhered to in conjunction with and in the absence of the Café Manager.

The Assistant Manager’s responsibilities include setting the example for the cafe team in all areas of customer service, including helping customers and processing payments using the POS system. You will also complete bank deposits and sales reports as needed, assist with scheduling shifts for baristas and café staff, order supplies like coffee, milk and paper goods and ensure that the café is clean and well-presented at all times.

To be successful in this role you should demonstrate exemplary leadership and management skills and ensure that café staff carries out duties efficiently. Also, you should be available to work during opening hours, including early mornings, weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our café into a favorite local spot.

Responsibilities

• Execute the hiring and onboarding of new café staff and baristas
• Train employees on drink preparation and proper use of coffee equipment
• Train employees on the SSB customer service standards as well as all SOP’s
• Take inventory of supplies and coordinate with vendors and order supplies, as needed
• Receive supplies and verify that the correct items and quantities have been delivered
• Preparing weekly work schedules for café staff and ensure that absences have appropriate coverage
• Advise staff on the best ways to resolve issues with customers and deliver excellent customer service
• Resolve customer complaints regarding food quality and customer service issues
• Ensure all café areas are clean and tidy
• Nurture friendly relationships with customers and area businesses to increase loyalty and boost our reputation
• Identify strategies to attract and retain customers

Requirements

• Enthusiastic, positive, up-beat attitude
• 1-2 years of previous management or supervisory role in hospitality or retail environment required
• Exceptional customer service attitude
• Reliable transportation to make bank deposits and travel to other locations as needed
• Sound knowledge of food health and safety regulations, RI Food Safety Manager License preferred
• Hands-on experience with professional coffee machines, including grinders and brewers
• Excellent math and cash handling skills
• Availability to work early morning opening shifts, midday shifts, and closing shifts. Schedule times range between 5:30am and 7:00pm. All retail locations are open 7 days a week, including weekends and holidays.
• Effective communication skills with the ability to manage and motivate a team

Please include a Resume and Cover Letter expressing your interest in the Assistant Café Manager position. Applications that do not include a resume will not be considered.