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Quality Assurance Manager

The Quality Assurance Manager will manage the overall QA functions at Seven Stars Bakery, and serve as a high-level technical resource for providing guidance to QA, purchasing, operations, facilities and equipment maintenance, and customer service as required.

Qualifications

Track record of strong problem-solving and root cause analysis abilities.
A team player able to work collaboratively and successfully across functions.
Exceptional interpersonal and relationship building skills.
Strong, motivating team leader skills with experience in building highly effective teams and developing talent.
Experience in communicating effectively.
Positive, enthusiastic, self-motivated with a high energy level.
Excellent problem-solving skills.
Rapidly adaptable to a changing environment and willingness to assess and implement new ideas and opportunities.
Attentive to detail.
Ability to undertake situations with a proactive and “hands-on” approach.
Commitment to lifelong learning and willingness to continuously upgrade skill sets to excel at the requirements of the position.
Knowledgeable in the use of computers, company software, systems, and communication platforms.
Ability to train all levels of personnel in a manufacturing environment.

 

Duties and Responsibilities

Manage the approval process for suppliers of bulk raw materials, ingredients and packaging supplies.
Manage the approval process for product-contact packaging components.
Oversee the receipt and inspection of bulk raw materials, ingredients and packaging supplies.
Manage the approval of SOPs, and other quality-related documents.
Oversee the development of all records and other quality documents that must be maintained per SOP, regulatory, and customer requirements.
Enforce compliance on the part of every employee with respect to regulatory, corporate and customer requirements as it applies to every operation from receipt of raw materials, through production, baking, packaging, and distribution of finished products.
Oversee the in-process testing program through all stages of preparation, baking and distribution operations.
Review and approve the Batch Production Record for every lot of baked goods produced. 
Manage product complaints to resolution. Ensure proper corrective actions and preventive actions are tracked and closed out properly.
Oversee the change control process.
Oversee the deviation process.
Oversee the approval process for contract laboratories.
Deliver GMP and SOP-related training to employees as required that includes all food safety and allergen control training.
Schedule and conduct internal audits as required.
Host customer, third-party and regulatory audits.
Assist in the implementation of corrective and preventive measures for audit findings.
Assists in the handling of customer complaints.
Maintain all active certifications.
Serve as the point-of-contact for all raw material and finished product inquiries, and respond to technical quality concerns.
Keep management informed of regulatory status of products and regulatory issues.

 

Special Qualifications

A minimum of 2+ years of relevant work experience in the food industry.
Excellent English and Spanish oral and written communications skills especially as applied to standard operating procedures and other quality-related documents.
Ability to interpret documents such as operating and maintenance instructions, drawings, specifications, safety rules, guidelines, etc.

 

Education 

A Bachelor of Science Degree in a related field is preferred.
HACCP Certification preferred.

 

Physical Requirements

Must be able to lift 50 lbs. or more continuously throughout the day
Constant standing/walking
Occasional stooping or kneeling
Occasional pushing, pulling, lifting, or carrying up to 50 lbs.
Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine

 

Work Schedule

Our full-time manager schedule is an average of 40-50 hours/week, likely to be more during holidays and includes Saturday/Sunday hours as part of your work schedule (the production bakery is 24 hours a day seven days a week). We offer competitive wages and benefits, which are commensurate with a candidate’s applicable work experience and education.

 

Keyholder/Shift Leader- Full Time/Part Time

As a Keyholder at Seven Stars Bakery you set the example for other employees.  You are responsible for overall day-to-day operations when a manager or assistant manager are not present.  This includes opening or closing duties,  managing staff breaks, assigning side work, count and balance cash drawers, uphold the Seven Stars Bakery customer service standards at all times.

You are expected to maintain a high level of customer satisfaction and quality standards, as well as an exceptionally neat and clean environment.   The keyholder sets the example for other employees by taking the initiative to provide exceptional customer service and ensure that all employees are upholding the Seven Stars standards in the absence of the assistant manager or cafe manager.

Position will be in our East Greenwich location. Anticipated opening April 2024.

Duties and Responsibilities Include:

  • Open or close cafes without the assistance of a manager
  • Maintain the flow of the line, lead by example by demonstrating a sense of urgency
  • Assign break tasks, run breaks and assist with the management of shift change
  • Lead training of  staff according to the Seven Stars Service Standards
  • Maintain a positive attitude during your shifts
  • Handle customer complaints and interject to diffuse situations
  • Initiate side projects during down times including but not limited to: daily cleaning list, stocking line items.  Make sure that all staff is assisting and no one is standing idle
  • Uphold and maintain high standards of Seven Stars Bakery including; customer service coffee brewing standards, product quality, and store cleanliness
  • Counting cash drawers and safe balancing

Hourly rate for the position is $16.00/hr + tips

AM Pastry Prep Team- Providence Production Bakery- Full/Part Time Available

As a Pastry Prep team member you will be aiding in the production of our morning pastries and croissants by using a sheeter for pie dough, cookies, scones and lamination.  Additionally, the  pastry team is responsible for scooping muffins, cutting cookies, helping with seasonal item production, and assembling and preparing our sandwiches and salads.  Our process is completely hands on, there is no automation.

This position starts at 4:30am daily.  Great for early risers!

Job Qualifications:

  • 1 year of experience in a production bakery, preferred
  • A basic understanding of safe food handling practices
  • Independent, hard worker
  • Ability to work at fast pace
  • Neat and organized
  • Basic math skills
  • Strong, energetic and self motivated
  • The ability to stand 8-10 per shift
  • The ability to lift 50 lbs. numerous times per day 
  • Ability to bend, reach, squat and change positions frequently
  • Ability to read and understand recipes in English
  • Ability to work weekends and holidays

This is an non-exempt hourly position.  Pay rate is $15/hr.

Bakery Packer- Evenings- Providence Production Bakery

Do you want to help pack delicious handmade pastries and artisan breads? Do you want to work with a great team?

We are hiring a bakery packer to work at our Production Bakery, located in Providence, RI. Previous experience in packing is helpful.  The packer is responsible for overall quality control of products ensuring that all items meet our high standards, wrapping breads individually and boxing pastries and other retail items for our cafes and wholesale accounts.

We are open 7 days a week so availability on Sundays is required.

The Packer is responsible for ensuring that all retail and wholesale products are packed and ready for delivery at the determined times. The Packer is also responsible for the overall presentation of our products; making sure that items are packed neatly.  This includes being organized and working in a clean and efficient manner and ensure that all product is accounted for and packed correctly for each customer and our retail stores.

Job Qualifications:

  • A basic understanding of safe food handling practices
  • Independent, hard worker
  • Strong, energetic and self motivated
  • Packing experience a plus, but we will train
  • The ability to stand 8-10 per shift
  • The ability to lift up to 25lbs. numerous times per day
  • The ability to work at fast pace
  • Neat and organized
  • Basic math skills
  • Ability to read and understand pick slips and invoices in English
  • Ability to work weekends and holidays

This is an non-exempt hourly position.  Pay rate is $15/hr.

Assistant Café Manager

We are looking to hire an Assistant Café Manager to help organize daily operations and motivate our staff to provide excellent customer service. Assistant Café Managers oversee the day-to-day running of cafés including, hiring, training, and supervision of café staff, orders café supplies, resolves customer complaints, and ensures that food health and safety regulations are adhered to in conjunction with and in the absence of the Café Manager.

The Assistant Manager’s responsibilities include setting the example for the cafe team in all areas of customer service, including helping customers and processing payments using the POS system. You will also complete bank deposits and sales reports as needed, assist with scheduling shifts for baristas and café staff, order supplies like coffee, milk and paper goods and ensure that the café is clean and well-presented at all times.

To be successful in this role you should demonstrate exemplary leadership and management skills and ensure that café staff carries out duties efficiently. Also, you should be available to work during opening hours, including early mornings, weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our café into a favorite local spot.

Responsibilities

  • Execute the hiring and onboarding of new café staff and baristas
  • Train employees on drink preparation and proper use of coffee equipment
  • Train employees on the SSB customer service standards as well as all SOP’s
  • Take inventory of supplies and coordinate with vendors and order supplies, as needed
  • Receive supplies and verify that the correct items and quantities have been delivered
  • Preparing weekly work schedules for café staff and ensure that absences have appropriate coverage
  • Advise staff on the best ways to resolve issues with customers and deliver excellent customer service
  • Resolve customer complaints regarding food quality and customer service issues
  • Ensure all café areas are clean and tidy
  • Nurture friendly relationships with customers and area businesses to increase loyalty and boost our reputation
  • Identify strategies to attract and retail customers

Requirements

  • Enthusiastic, positive, up-beat attitude
  • 1-2 years of previous management or supervisory role in hospitality or retail environment required
  • Reliable transportation to make bank deposits and travel to other locations as needed
  • Sound knowledge of food health and safety regulations, RI Food Safety Manager License preferred
  • Hands-on experience with professional coffee machines, including grinders and brewers
  • Excellent math and cash handling skills
  • Availability to work within opening hours 6:00am- 6:00pm (including weekends and holidays)
  • Effective communication skills with the ability to manage and motivate a team
  • Customer service attitude

Please include a Resume and Cover Letter expressing your interest in the Assistant Café Manager position. Applications that do not include a resume will not be considered.

 

Cafe Associate/Barista

Why is Seven Stars Bakery a great place to work?

At Seven Stars Bakery, we are all about quality – exceptional quality of our hand-crafted breads and pastries (and sandwiches, salads and coffees!) and unsurpassed quality of the customer service we deliver every day. Seven Stars Bakery is more than a bakery cafe – we are a community! 

When customers come through our doors, they get an instant “Ahhh!” feeling. Yes, the aroma of freshly brewed coffee and flaky croissants helps! But so does the Seven Stars vibe – welcoming, comfortable and vibrant. So – if you want to be a part of creating people’s “happy place” every day – joining our cafe team may be for you!!

Position will be in our East Greenwich location. Anticipated opening April 2024.

All applicants must  be able to work at least three (3) shifts per week including  weekend days.  In addition, you must be able to answer YES to the following:

  • Do you genuinely care about other people?
  • Do you enjoy working closely with other talented, dedicated people?
  • Do you hold yourself to high standards?
  • Are you a strong communicator with excellent people skills? 
  • Do you thrive in an active, quick-paced environment?
  • Do you have a can-do attitude and exceptional attention to detail?
  • Are you responsible and dependable? Being on time – or early – every day is REQUIRED!

Job responsibilities include but are not limited to:

  • Greet and welcome each customer
  • Provide exceptional customer service using the Seven Stars Bakery Customer Service Standards
  • Help our customers make their bread, pastry and coffee choices
  • Brew coffee, prepare beverages for the barista and serve hot & iced drinks 
  • Maintain a clean cafe; including wiping tables, washing dishes and taking out the trash
  • Accept cash/credit/gift card payments
  • Pack online orders
  • Deliver curbside orders to our customers

This position pays $11/hr.+ tips for the first 12 months.  All cafe hourly employees are members of UFCW Local 328 as a condition of employment.