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Pastry Manager

The Pastry Manager should be a creative and motivating professional who will contribute to prep work, pastry baking and mixing but who won't be afraid to delegate to their team. This leadership position, reporting to the Head Baker, is responsible for developing and operating their team to support one of the most critical factors in our success “pastry quality”. As Pastry Manager, this role is responsible for providing direction, training, and the development of employees. The Pastry Manager will manage all aspects of pastry production to meet the goals set forth by the Head Baker. This includes assisting in all department areas, including the hiring of staff, maintenance of equipment and building, and cleanliness of the bakery.

The Pastry Manager must have a positive attitude and enthusiastic personality as well as a demonstrated ability to work cohesively with staff and other managers and supervisors.

Qualifications:
● Leadership experience in a bakery/restaurant or related industry required
● Minimum of 3+ years of Management experience as a Pastry Chef/Manager or relevant
experience required
● Thorough knowledge of Pastry Arts and Techniques
● Experience in monitoring food and labor costs
● Understanding of ordering and inventory procedures and health and sanitation guidelines
● Must have a working cell phone and be able to respond to calls, texts, and emails
promptly
● Ability to multi-task and prioritize in a fast-paced work environment while being detail-
oriented
● Ability to exercise sound logic and judgment in evaluating situations and utilizing
appropriate resources

Duties and Responsibilities:
● Manage pastry items’ production and quality daily, including laminated items, cookies,
brownies, quick bread, specialty pastries, and crackers
● Manage production and quality of the pastry, croissant and freezer items daily
● Manage all pastry staff and AM dishwashers
● Set job expectations for staff members, keeping product quality and a sense of urgency
● Train and monitor staff engaged in pastry production, including proper scratch mixing
techniques, processing, and rotation of muffins, cookies, scones, pie dough, pies, tarts,
brownies, fillings, and syrups.
● Oversee the training of staff in proper lamination techniques, handling, shaping, and
baking of laminated pastry (croissants and puff pastry)
● Creates daily prep lists based on production par and maintains appropriate freezer pars
and stock
● Maintains a clean, organized freezer where prepped pastry items are stored
● Monitor labor hours/costs; minimize overtime hours; review payroll weekly; and
communicate vacation/personal/sick time usage with HR/payroll
● Schedule and ensure coverage of all shifts
● Maintains a neat and clean production area, ensuring the team follows all protocols and
that local BOH sanitary standards are met

● Place and receive orders (bi)weekly and checks incoming products against invoices
● Vendor relations – keeps a weekly/monthly inventory and placing orders for all food
production needs; developing new relationships with untapped sources; continually
monitoring all food costs and ways to reduce costs without compromising the quality of
our food or baked products
● Seek out high-quality ingredients for products, local when possible
● Put orders away, rotate and date old stock, and keeps store room organized and clean
● Document disciplinary conversations with employees when there is a policy violation
● Complete staff reviews
● Assign daily workstations and manage breaks
● Develop and cross-train all team members
● Develop training documents and postings for the pastry team and dishwashers
● Check staff members out at the end of their day
● Maintain cleanliness of equipment in the Production Bakery
● Communicate any necessary information to the Head Baker, including staff issues,
product shortages, and equipment repairs
● Monitor/manage waste daily, and work to minimize waste in all bakery areas
● New Product Development while maintaining existing profitable products
● Any other tasks assigned by Head Baker or owners

Special Qualifications: 
● Computer literacy and must demonstrate strong verbal and written communication skills
● Leadership skills, including team building, results orientation, planning and organization
● Must possess technical proficiencies in food service, including knowledge of food safety
● Ability to communicate effectively in the English language, both verbally and in writing
● Some understanding of the Spanish language is also helpful but not required

Education:
● Degree from an accredited culinary school or equivalent work experience (Food Service
Management, Baking, Pastry, or Culinary Arts Degree preferred.)

Physical Requirements:
● Must be able to lift 50 lbs. or more continuously throughout the day
● Constant standing/walking
● Occasional stooping or kneeling
● Occasional pushing, pulling, lifting, or carrying up to 50 lbs.
● Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine

Work Schedule:
Our full-time manager schedule is average 40-50 hours/week, likely to be more during holidays and includes Sat/Sun hours as part of your work schedule (production bakery is 24 hours a day).
We offer competitive wages and benefits, which are commensurate with a candidate’s applicable work experience and education.

Keyholder/Shift Leader- Full Time/Part Time

As a Keyholder at Seven Stars Bakery you set the example for other employees.  You are responsible for overall day-to-day operations when a manager or assistant manager are not present.  This includes opening or closing duties,  managing staff breaks, assigning side work, count and balance cash drawers, uphold the Seven Stars Bakery customer service standards at all times.

You are expected to maintain a high level of customer satisfaction and quality standards, as well as an exceptionally neat and clean environment.   The keyholder sets the example for other employees by taking the initiative to provide exceptional customer service and ensure that all employees are upholding the Seven Stars standards in the absence of the assistant manager or cafe manager.

Duties and Responsibilities Include:

  • Open or close cafes without the assistance of a manager
  • Maintain the flow of the line, lead by example by demonstrating a sense of urgency
  • Assign break tasks, run breaks and assist with the management of shift change
  • Lead training of  staff according to the Seven Stars Service Standards
  • Maintain a positive attitude during your shifts
  • Handle customer complaints and interject to diffuse situations
  • Initiate side projects during down times including but not limited to: daily cleaning list, stocking line items.  Make sure that all staff is assisting and no one is standing idle
  • Uphold and maintain high standards of Seven Stars Bakery including; customer service coffee brewing standards, product quality, and store cleanliness
  • Counting cash drawers and safe balancing

Hourly rate for the position is $15.00/hr + tips

Cafe Manager

We are looking to hire a Café Manager to help organize daily operations and motivate our staff to provide excellent customer service. The Café Manager oversees the day-to-day running of cafés including, hiring, training, and supervision of café staff, orders café supplies, resolves customer complaints, and ensures that food health and safety regulations are adhered to.

The Café Manager’s responsibilities include setting the example for the  team in all areas of customer service, including helping customers and processing payments using the POS system.  You will also complete bank deposits and sales reports as needed,  schedule shifts for baristas and café staff,  order supplies like coffee, milk and paper goods and ensure that the café is clean and well-presented at all times.

To be successful in this role you should demonstrate exemplary leadership and management skills and ensure that café staff carries out duties efficiently.  Also, you should be available to work during opening hours, including early mornings, weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our café into a favorite local spot.

Responsibilities

  • Execute the hiring and onboarding of new café staff and baristas
  • Train employees on drink preparation and proper use of coffee equipment
  • Train employees on the SSB customer service standards as well as all SOP’s
  • Take inventory of supplies and coordinate with vendors and order supplies, as needed
  • Receive supplies and verify that the correct items and quantities have been delivered
  • Preparing weekly work schedules for café staff and ensure that absences have appropriate coverage
  • Advise staff on the best ways to resolve issues with customers and deliver excellent customer service
  • Resolve customer complaints regarding food quality and customer service issues
  • Ensure all café areas are clean and tidy
  • Nurture friendly relationships with customers and area businesses to increase loyalty and boost our reputation
  • Identify strategies to attract and retail customers

Requirements

  • Enthusiastic, positive, up-beat attitude
  • 1-2 years of previous management or supervisory role in hospitality or retail environment required
  • Reliable transportation to make bank deposits and travel to other locations as needed
  • Sound knowledge of food health and safety regulations, RI Food Safety Manager License preferred
  • Hands-on experience with professional coffee machines, including grinders and brewers
  • Excellent math and cash handling skills
  • Availability to work within opening hours (including weekends and holidays)
  • Effective communication skills with the ability to manage and motivate a team
  • Customer service attitude
  • High school diploma.  Additional certification (e.g. in Business Administration or Hospitality) is preferred

Please include a Resume and Cover Letter expressing your interest in the Café Manager position. Applications that do not include a resume will not be considered.

AM Pastry Prep Team- Providence Production Bakery- Full/Part Time Available

As a Pastry Prep team member you will be aiding in the production of our morning pastries and croissants by using a sheeter for pie dough, cookies, scones and lamination.  Additionally, the  pastry team is responsible for scooping muffins, cutting cookies, helping with seasonal item production, and assembling and preparing our sandwiches and salads.  Our process is completely hands on, there is no automation.

This position starts at 4:30am daily.  Great for early risers!

Job Qualifications:

  • 1 year of experience in a production bakery, preferred
  • A basic understanding of safe food handling practices
  • Independent, hard worker
  • Ability to work at fast pace
  • Neat and organized
  • Basic math skills
  • Strong, energetic and self motivated
  • The ability to stand 8-10 per shift
  • The ability to lift 50 lbs. numerous times per day 
  • Ability to bend, reach, squat and change positions frequently
  • Ability to read and understand recipes in English
  • Ability to work weekends and holidays

This is an non-exempt hourly position.  Pay rate is $15/hr.

Bakery Packer- Evenings- Providence Production Bakery

Do you want to help pack delicious handmade pastries and artisan breads? Do you want to work with a great team?

We are hiring a bakery packer to work at our Production Bakery, located in Providence, RI. Previous experience in packing is helpful.  The packer is responsible for overall quality control of products ensuring that all items meet our high standards, wrapping breads individually and boxing pastries and other retail items for our cafes and wholesale accounts.

We are open 7 days a week so availability on Sundays is required.

The Packer is responsible for ensuring that all retail and wholesale products are packed and ready for delivery at the determined times. The Packer is also responsible for the overall presentation of our products; making sure that items are packed neatly.  This includes being organized and working in a clean and efficient manner and ensure that all product is accounted for and packed correctly for each customer and our retail stores.

Job Qualifications:

  • A basic understanding of safe food handling practices
  • Independent, hard worker
  • Strong, energetic and self motivated
  • Packing experience a plus, but we will train
  • The ability to stand 8-10 per shift
  • The ability to lift up to 25lbs. numerous times per day
  • The ability to work at fast pace
  • Neat and organized
  • Basic math skills
  • Ability to read and understand pick slips and invoices in English
  • Ability to work weekends and holidays

This is an non-exempt hourly position.  Pay rate is $15/hr.

Assistant Café Manager

We are looking to hire an Assistant Café Manager to help organize daily operations and motivate our staff to provide excellent customer service. Assistant Café Managers oversee the day-to-day running of cafés including, hiring, training, and supervision of café staff, orders café supplies, resolves customer complaints, and ensures that food health and safety regulations are adhered to in conjunction with and in the absence of the Café Manager.

The Assistant Manager’s responsibilities include setting the example for the cafe team in all areas of customer service, including helping customers and processing payments using the POS system. You will also complete bank deposits and sales reports as needed, assist with scheduling shifts for baristas and café staff, order supplies like coffee, milk and paper goods and ensure that the café is clean and well-presented at all times.

To be successful in this role you should demonstrate exemplary leadership and management skills and ensure that café staff carries out duties efficiently. Also, you should be available to work during opening hours, including early mornings, weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our café into a favorite local spot.

Responsibilities

  • Execute the hiring and onboarding of new café staff and baristas
  • Train employees on drink preparation and proper use of coffee equipment
  • Train employees on the SSB customer service standards as well as all SOP’s
  • Take inventory of supplies and coordinate with vendors and order supplies, as needed
  • Receive supplies and verify that the correct items and quantities have been delivered
  • Preparing weekly work schedules for café staff and ensure that absences have appropriate coverage
  • Advise staff on the best ways to resolve issues with customers and deliver excellent customer service
  • Resolve customer complaints regarding food quality and customer service issues
  • Ensure all café areas are clean and tidy
  • Nurture friendly relationships with customers and area businesses to increase loyalty and boost our reputation
  • Identify strategies to attract and retail customers

Requirements

  • Enthusiastic, positive, up-beat attitude
  • 1-2 years of previous management or supervisory role in hospitality or retail environment required
  • Reliable transportation to make bank deposits and travel to other locations as needed
  • Sound knowledge of food health and safety regulations, RI Food Safety Manager License preferred
  • Hands-on experience with professional coffee machines, including grinders and brewers
  • Excellent math and cash handling skills
  • Availability to work within opening hours 6:00am- 6:00pm (including weekends and holidays)
  • Effective communication skills with the ability to manage and motivate a team
  • Customer service attitude

Please include a Resume and Cover Letter expressing your interest in the Assistant Café Manager position. Applications that do not include a resume will not be considered.

 

Cafe Associate/Barista

Why is Seven Stars Bakery a great place to work?

At Seven Stars Bakery, we are all about quality – exceptional quality of our hand-crafted breads and pastries (and sandwiches, salads and coffees!) and unsurpassed quality of the customer service we deliver every day. Seven Stars Bakery is more than a bakery cafe – we are a community! 

When customers come through our doors, they get an instant “Ahhh!” feeling. Yes, the aroma of freshly brewed coffee and flaky croissants helps! But so does the Seven Stars vibe – welcoming, comfortable and vibrant. So – if you want to be a part of creating people’s “happy place” every day – joining our cafe team may be for you!!

All applicants must  be able to work at least three (3) shifts per week including  weekend days.  In addition, you must be able to answer YES to the following:

  • Do you genuinely care about other people?
  • Do you enjoy working closely with other talented, dedicated people?
  • Do you hold yourself to high standards?
  • Are you a strong communicator with excellent people skills? 
  • Do you thrive in an active, quick-paced environment?
  • Do you have a can-do attitude and exceptional attention to detail?
  • Are you responsible and dependable? Being on time – or early – every day is REQUIRED!

Job responsibilities include but are not limited to:

  • Greet and welcome each customer
  • Provide exceptional customer service using the Seven Stars Bakery Customer Service Standards
  • Help our customers make their bread, pastry and coffee choices
  • Brew coffee, prepare beverages for the barista and serve hot & iced drinks 
  • Maintain a clean cafe; including wiping tables, washing dishes and taking out the trash
  • Accept cash/credit/gift card payments
  • Pack online orders
  • Deliver curbside orders to our customers

This position pays $10/hr.+ tips for the first 12 months.  All cafe hourly employees are members of UFCW Local 328 as a condition of employment.

AM Bread Mixer- Providence Production Bakery

We are hiring a full-time bread mixer to work at our Production Bakery location at Hope Artiste Village, located in Pawtucket RI. This is a unique chance to work with naturally leavened breads made with house-milled grains! The ideal candidate possesses at least one year of bakery production experience. Must have a practical knowledge of bread production including mixing, scaling and laminating.  We are open 7 days a week so availability on both weekend days is required. 

The mixer is a position that requires the ability to work independently, supplying the shaping team with mixed dough’s ready for shaping.  The mixer also maintains starters and mills our whole grains!  Strong time management, organizational and math skills as well as a good understanding of mixing tasks are required.

Job Qualifications:

  • Helps ensures consistency on all doughs by proper scaling and time and temperature control according to production standards
  • Helps maintains schedule by mixing dough efficiency and to dividers on time in order to maintain production flow
  • Maintains record of temperature of dough mixing, times and other required data
  • A basic understanding of safe food handling practices.  Food Safety Handler Certificate, preferred
  • The ability to stand 8 hours per shift
  • The ability to push/pull bins and racks weighing up to 100 lbs
  • The ability to lift up to 75 lbs. numerous times per day 
  • Excellent time management skills
  • Basic math skills
  • Ability to read and understand recipes in English

This is an non-exempt hourly position.  Pay rate starts at $17/hr. 

 

Bread Shaping Team-Providence Production Bakery

We are hiring a full-time shaper to work at our Production Bakery in Providence, RI. This is a unique chance to work with naturally leavened breads made with house-milled grains! The ideal candidate possesses at least one year of bakery production experience and should have a practical knowledge of bread production including shaping, proofing and  laminating. 

We are open 7 days a week so availability on both weekend days is required. This shift starts at 10:30am – 7:00pm

The shaper is a position that requires the ability to work as a team to shape artisan breads and viennoiserie (croissants and danish) as well as assemble breakfast sandwiches and aid in other areas of the bakery as needed. Strong time management, organizational and math skills as well as a good understanding of bakery operations is helpful.  

Job Qualifications:

  • A basic understanding of safe food handling practices
  • One (1) years professional food industry experience.
  • The ability to stand 8-10 per shift.
  • The ability to push/pull bins and racks weighing up to 100 lbs.
  • The ability to lift 50 lbs. numerous times per day .
  • The ability to work at fast pace
  • Time management skills
  • Basic math skills

This is an non-exempt hourly position.  Pay rate is  $15/hr.