We are looking to hire a Café Manager to help organize daily operations and motivate our staff to provide excellent customer service. The Café Manager oversees the day-to-day running of cafés including, hiring, training, and supervision of café staff, orders café supplies, resolves customer complaints, and ensures that food health and safety regulations are adhered to.
The Café Manager’s responsibilities include setting the example for the team in all areas of customer service, including helping customers and processing payments using the POS system. You will also complete bank deposits and sales reports as needed, schedule shifts for baristas and café staff, order supplies like coffee, milk and paper goods and ensure that the café is clean and well-presented at all times.
To be successful in this role you should demonstrate exemplary leadership and management skills and ensure that café staff carries out duties efficiently. Also, you should be available to work during opening hours, including early mornings, weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our café into a favorite local spot.
Responsibilities
- Execute the hiring and onboarding of new café staff and baristas
- Train employees on drink preparation and proper use of coffee equipment
- Train employees on the SSB customer service standards as well as all SOP’s
- Take inventory of supplies and coordinate with vendors and order supplies, as needed
- Receive supplies and verify that the correct items and quantities have been delivered
- Preparing weekly work schedules for café staff and ensure that absences have appropriate coverage
- Advise staff on the best ways to resolve issues with customers and deliver excellent customer service
- Resolve customer complaints regarding food quality and customer service issues
- Ensure all café areas are clean and tidy
- Nurture friendly relationships with customers and area businesses to increase loyalty and boost our reputation
- Identify strategies to attract and retail customers
Requirements
- Enthusiastic, positive, up-beat attitude
- 1-2 years of previous management or supervisory role in hospitality or retail environment required
- Reliable transportation to make bank deposits and travel to other locations as needed
- Sound knowledge of food health and safety regulations, RI Food Safety Manager License preferred
- Hands-on experience with professional coffee machines, including grinders and brewers
- Excellent math and cash handling skills
- Availability to work within opening hours (including weekends and holidays)
- Effective communication skills with the ability to manage and motivate a team
- Customer service attitude
- High school diploma. Additional certification (e.g. in Business Administration or Hospitality) is preferred
Please include a Resume and Cover Letter expressing your interest in the Café Manager position. Applications that do not include a resume will not be considered.
Do you want to help pack delicious handmade pastries and artisan breads? Do you want to work with a great team?
Seven Stars Bakery is hiring Part-Time Bakery Pack team member to work at our Production Bakery location in Providence, RI. The packer is responsible for overall quality control of products ensuring that all items meet our high standards, wrapping breads individually and boxing pastries and other retail items for our cafes and wholesale accounts.
The shifts start around 5:30pm and end as late as 3:30am on weekdays, weekends, and holidays. Shifts are scheduled from 4-8 hours each. All potential applicants must have flexible availability and have reliable source of transportation to get to work on time. Please be advised public transportation may not be running during all of these schedule hours.
We are open 7 days a week so availability on weekends and holidays is required.
The Packer is responsible for ensuring that all retail and wholesale products are packed and ready for delivery at the determined times. The Packer is also responsible for the overall presentation of our products; making sure that items are packed neatly. This includes being organized and working in a clean and efficient manner and ensure that all product is accounted for and packed correctly for each customer and our retail stores.
Job Qualifications:
- A basic understanding of safe food handling practices
- Independent, hard worker
- Strong, energetic and self-motivated
- Packing experience, a plus, but we will train
- The ability to stand 8-10 per shift
- The ability to lift up to 25lbs. numerous times per day
- The ability to work at fast pace
- Neat and organized
- Basic math skills
- Ability to read and understand pick slips and invoices in English
- Ability to work weekends and holidays
Seven Stars Bakery offers a competitive benefit package. This is a non-exempt hourly position, and pay rate is commensurate with experience.
Hiring Part Time Team Members!
Why is Seven Stars Bakery a great place to work?
At Seven Stars Bakery, we are all about quality – exceptional quality of our hand-crafted breads and pastries (and sandwiches, salads and coffees!) and unsurpassed quality of the customer service we deliver every day. Seven Stars Bakery is more than a bakery cafe – we are a community!
When customers come through our doors, they get an instant “Ahhh!” feeling. Yes, the aroma of freshly brewed coffee and flaky croissants helps! But so does the Seven Stars vibe – welcoming, comfortable and vibrant. So – if you want to be a part of creating people’s “happy place” every day – joining our cafe team may be for you!!
All applicants must be able to work at least three (3) shifts per week including weekends and holidays. In addition, you must be able to answer YES to the following:
- Do you genuinely care about other people?
- Do you enjoy working closely with other talented, dedicated people?
- Do you hold yourself to high standards?
- Are you a strong communicator with excellent people skills?
- Do you thrive in an active, quick-paced environment?
- Do you have a can-do attitude and exceptional attention to detail?
- Are you reliable, responsible and dependable? Being on time – or early – every day is REQUIRED!
Job responsibilities include but are not limited to:
- Greet and welcome each customer
- Provide exceptional customer service using the Seven Stars Bakery Customer Service Standards
- Help our customers make their bread, pastry and coffee choices
- Brew coffee, prepare beverages for the barista and serve hot & iced drinks
- Maintain a clean cafe, including wiping tables, washing dishes and taking out the trash
- Accept cash/credit/gift card payments
- Pack online orders
- Deliver curbside orders to our customers
This position pays $12/hour + tips for the first 12 months. All hourly cafe employees will have the opportunity to become members of UFCW – Local 328 or pay fees covering collective bargaining costs (agency fee). Employees must complete a union authorization form within the first 30 days in order to continue employment.
Do you want to make delicious sandwiches, salad and pastries? Do you want to work with a great team?
Seven Stars Bakery is hiring Part-Time Food Prep team member to work at our Production Bakery location in Providence, RI. The shifts start as early as 4:30am and end as late as 2:30pm on weekdays, weekends, and holidays. Shifts are scheduled from 4-8 hours each. All potential applicants must have flexible availability and have reliable source of transportation to get to work on time. Please be advised public transportation may not be running during all of these schedule hours.
We are open 7 days a week so availability on both weekend days and holidays is required!!
The Part-Time Prep position is responsible for preparing ingredients for and aiding with assembling our sandwiches, salads, quiche, and pastries. The food prep position requires the ability to work well independently and with a team. Strong time management, organizational and math skills are required as well as the ability to following prep lists and pars, date and rotate stock according to FIFO methods. You will also be aiding in the making of pie crusts, scones, cookies, and scooping other pastry items.
Job Qualifications:
- Work effectively with a team, and complying with company procedures and food safety policies
- Prepare ingredients following recipes and guidelines
- Advanced understanding of food preparation fundamentals
- Excellent communication skills, both written and verbal
- Neat and organized
- Energetic and self-motivated
- Proficient knife skills
- Ability to use a meat slicer
- Ability to follow recipes
- Knowledge of proper sanitation practices and safe food handling practices
- Maintain a clean and orderly kitchen area by washing dishes, sanitizing surfaces, taking out trash, compost and recycling
- Must be able to lift 50 lbs. without assistance multiple times
- Kitchen production experience preferred
- Basic mathematical skills
- Able to read and understand English (for recipes and production sheets)
- High School Diploma or GED, preferred
This is a non-exempt hourly position. Pay rates start at $15/hr.
