Store Manager

About Seven Stars Bakery

Seven Stars Bakery is a Rhode Island artisan bakery and café company known for handcrafted breads, pastries, and exceptional customer service. With multiple café locations and a dedicated production facility, we are committed to quality, consistency, and community connection.

Our Store Managers lead high-performing café teams, drive daily retail operations, and create welcoming neighborhood gathering spaces. We value hospitality leadership, operational excellence, and a passion for developing people.

If you are seeking a Store Manager job in Rhode Island within a growing artisan bakery and café environment, Seven Stars Bakery offers a leadership opportunity rooted in craft, community, and career growth.

Position Summary

We are seeking a motivated and hospitality-driven Store Manager (Café Manager) to lead daily café operations and inspire a team committed to delivering exceptional customer service.

The Store Manager is responsible for overseeing all aspects of café operations, including hiring, training, scheduling, inventory management, customer experience, financial accountability, and compliance with food health and safety standards. This role sets the tone for the team by modeling service excellence, operational discipline, and community engagement.

Successful candidates will demonstrate strong leadership, sound operational judgment, and a commitment to building a café culture that reflects the values and quality standards of Seven Stars Bakery.

Qualifications & Requirements

Demonstrates an enthusiastic, positive, and solutions-oriented leadership style
Possesses a genuine passion for hospitality and a natural ability to create exceptional guest experiences
Minimum of 1–2 years of management or supervisory experience in a hospitality, café, restaurant, or retail environment required
Experience managing in a unionized workforce environment is strongly preferred
Reliable transportation required for bank deposits, inter-location travel, and operational support across café locations
Working knowledge of food safety and sanitation regulations; Rhode Island Food Safety Manager Certification preferred (or ability to obtain upon hire)
Hands-on experience operating professional espresso equipment, grinders, and brewing systems
Strong financial acumen, including cash handling, deposit preparation, basic P&L awareness, and comfort with daily sales reporting
Availability to work a flexible schedule aligned with café operating hours, including early mornings, evenings, weekends, and holidays
Proven ability to communicate clearly and effectively with team members and senior leadership to drive performance, accountability, and positive employee relations
High school diploma or GED required; additional coursework or certification in Business, Hospitality, or related field preferred

What Success Looks Like

In this role, you will increase profitability, strengthen customer engagement, develop future leaders, and position your café as a favorite local destination within the community.

Application Instructions

Please submit a resume and cover letter expressing your interest in the Café Manager position. Applications that do not include a resume will not be considered.

Bakery Manager

The Bakery Manager should be a creative and motivating professional who will contribute to savory sandwich & salad prep work, artisan bread production, pastry mixing and baking. Qualified applicants must have a positive attitude, enthusiastic personality, a demonstrated ability to work cohesively with staff and other managers and supervisors, and not be afraid to delegate to their team. This leadership position, reporting to the Head Baker, is responsible for developing and operating their team to support one of the most critical factors in our success, premium quality Seven Stars Bakery items. As a Bakery Manager, this role is responsible for providing direction, training, and the development of employees. This includes assisting in all department areas, including the hiring of staff, maintenance of equipment and building, and cleanliness of the bakery.

Qualifications:
● Leadership experience in a bakery/restaurant or related industry required
● Minimum of 3+ years of Management experience as a Bakery Manager or relevant
experience required
● Thorough knowledge of Artisan Bread and Pastry Arts and Techniques
● Experience in monitoring food and labor costs
● Understanding of ordering and inventory procedures and health and sanitation guidelines
● Must have a working cell phone and be able to respond to calls, texts, and emails
promptly
● Ability to multi-task and prioritize in a fast-paced work environment while being detail-
oriented
● Ability to exercise sound logic and judgment in evaluating situations and utilizing
appropriate resources

Duties and Responsibilities:

Manage daily departmental production and quality
Manage production and quality of the artisan bread and pastry items daily
Lead by example, setting pace for optimum productivity and high quality work for all staff on shift
Train and monitor staff engaged in production, including proper scratch mixing techniques, processing, and product rotation
Oversee the training of staff in proper GMP standards, food production techniques, and proper use of all equipment
Creates daily prep lists based on production par and maintains appropriate pars and stock
Maintains a neat, clean, and organized workspace and storage spaces, ensuring the team follows all protocols
Prepare and post weekly schedule, ensuring coverage of all shifts
Monitor and compare labor hours/costs to the posted schedule everyday
Minimize impact of overtime hours to earned versus scheduled
Review and submit payroll weekly to HR/Payroll
Place and receive orders (bi)weekly and checks incoming products against invoices
Vendor relations – keeps a weekly/monthly inventory and placing orders for all food production needs; developing new relationships with untapped sources; continually monitoring all food costs and ways to reduce costs without compromising the quality of our food or baked products
Put orders away, rotate and date old stock, and keeps store room organized and clean
Document disciplinary conversations with employees when there is a policy violation
Develop and cross-train all team members, assign daily workstations, and manage breaks
Touch base daily with all staff members at the beginning and end their day
Communicate any necessary information to the Head Baker, including staff issues, product shortages, and equipment repairs
Monitor/manage waste daily, and work to minimize waste in all bakery areas
New Product Development while maintaining existing profitable products
Any other tasks assigned by Head Baker or owners

Special Qualifications:
● Computer literacy and must demonstrate strong verbal and written communication skills
● Leadership skills, including team building, results orientation, planning and organization
● Must possess technical proficiencies in food service, including knowledge of food safety
● Ability to communicate effectively in the English language, both verbally and in writing
● Some understanding of the Spanish or French language is also helpful but not required

Education:
● Degree from an accredited culinary school or equivalent work experience (Food Service Management, Baking, Pastry, or Culinary Arts Degree preferred.)

Physical Requirements:
● Must be able to lift 50 lbs. or more continuously throughout the day
● Constant standing/walking
● Occasional stooping or kneeling
● Occasional pushing, pulling, lifting, or carrying up to 50 lbs.
● Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine

Work Schedule:

Full-time manager schedule is average 40-50 hours/week, likely to be more during holidays
Weekends and Holidays required as part of your work schedule
Production bakery operates 24 hours a day/7 days a week
Schedule will primarily be 3-4pm thru 12am-2am; however, flexible availability to support other shifts and business needs
We offer competitive wages and benefits, which are commensurate with a candidate’s applicable work experience and education.

Assistant Café Manager

We are looking to hire Assistant Café Managers to help organize daily operations and motivate our staff to provide excellent customer service. Assistant Café Managers oversee the day-to-day running of cafés including, hiring, training, and supervision of café staff, orders café supplies, resolves customer complaints, and ensures that food health and safety regulations are adhered to in conjunction with and in the absence of the Café Manager.

The Assistant Manager’s responsibilities include setting the example for the cafe team in all areas of customer service, including helping customers and processing payments using the POS system. You will also complete bank deposits and sales reports as needed, assist with scheduling shifts for baristas and café staff, order supplies like coffee, milk and paper goods and ensure that the café is clean and well-presented at all times.

To be successful in this role you should demonstrate exemplary leadership and management skills and ensure that café staff carries out duties efficiently. Also, you should be available to work during opening hours, including early mornings, weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our café into a favorite local spot.

Responsibilities

Execute the hiring and onboarding of new café staff and baristas
Train employees on drink preparation and proper use of coffee equipment
Train employees on the SSB customer service standards as well as all SOP’s
Take inventory of supplies and coordinate with vendors and order supplies, as needed
Receive supplies and verify that the correct items and quantities have been delivered
Preparing weekly work schedules for café staff and ensure that absences have appropriate coverage
Advise staff on the best ways to resolve issues with customers and deliver excellent customer service
Resolve customer complaints regarding food quality and customer service issues
Ensure all café areas are clean and tidy
Nurture friendly relationships with customers and area businesses to increase loyalty and boost our reputation
Identify strategies to attract and retain customers

Requirements

Enthusiastic, positive, up-beat attitude
1-2 years of previous management or supervisory role in hospitality or retail environment required
Exceptional customer service attitude
Reliable transportation to make bank deposits and travel to other locations as needed
Sound knowledge of food health and safety regulations, RI Food Safety Manager License preferred
Hands-on experience with professional coffee machines, including grinders and brewers
Excellent math and cash handling skills
Availability to work early morning opening shifts, midday shifts, and closing shifts. Schedule times range between 5:30am and 7:00pm. All retail locations are open 7 days a week, including weekends and holidays.
Effective communication skills with the ability to manage and motivate a team

Please include a Resume and Cover Letter expressing your interest in the Assistant Café Manager position. Applications that do not include a resume will not be considered.

Cafe Customer Service Associate

Hiring Part Time Team Members! – All Locations

Why is Seven Stars Bakery a great place to work?

At Seven Stars Bakery, we are all about quality – exceptional quality of our hand-crafted breads and pastries (and sandwiches, salads and coffees!) and unsurpassed quality of the customer service we deliver every day. Seven Stars Bakery is more than a bakery cafe – we are a community!

When customers come through our doors, they get an instant “Ahhh!” feeling. Yes, the aroma of freshly brewed coffee and flaky croissants helps! But so does the Seven Stars vibe – welcoming, comfortable and vibrant. So – if you want to be a part of creating people’s “happy place” every day – joining our cafe team may be for you!!

All applicants must be able to work at least three (3) shifts per week including weekends and holidays. In addition, you must be able to answer YES to the following:

Do you genuinely care about other people?
Do you enjoy working closely with other talented, dedicated people?
Do you hold yourself to high standards?
Are you a strong communicator with excellent people skills?
Do you thrive in an active, quick-paced environment?
Do you have a can-do attitude and exceptional attention to detail?
Are you reliable, responsible and dependable? Being on time – or early – every day is REQUIRED!

Job responsibilities include but are not limited to:

Greet and welcome each customer
Provide exceptional customer service using the Seven Stars Bakery Customer Service Standards
Help our customers make their bread, pastry and coffee choices
Brew coffee, prepare beverages for the barista and serve hot & iced drinks
Maintain a clean cafe, including wiping tables, washing dishes and taking out the trash
Accept cash/credit/gift card payments
Pack online orders
Deliver curbside orders to our customers

This position pays $12.50/hour + tips for the first 9 months. All hourly cafe employees will have the opportunity to become members of UFCW – Local 328 or pay fees covering collective bargaining costs (agency fee). Employees must complete a union authorization form within the first 30 days in order to continue employment.

Bread Mixer

We are hiring bread mixers (part-time and full-time) to work at our Production Bakery location in Providence, RI. This is a unique chance to work with naturally leavened breads made with house-milled grains! The ideal candidate possesses at least one year of bakery production experience. Must have a practical knowledge of bread production including mixing, scaling and laminating. We are open 7 days a week so availability on weekend days and holidays is required.

The mixer is a position that requires the ability to work independently, supplying the shaping team with mixed dough’s ready for shaping. The mixer also maintains starters and mills our whole grains! Strong time management, organizational and math skills as well as a good understanding of mixing tasks are required.

Job Qualifications:

Helps ensures consistency on all doughs by proper scaling and time and temperature control according to production standards
Helps maintains schedule by mixing dough efficiency and to dividers on time in order to maintain production flow
Maintains record of temperature of dough mixing, times and other required data
A basic understanding of safe food handling practices. Food Safety Handler Certificate, preferred
The ability to stand 8 hours per shift
The ability to push/pull bins and racks weighing up to 100 lbs
The ability to lift up to 75 lbs. numerous times per day
Excellent time management skills
Basic math skills
Ability to read and understand recipes in English

Seven Stars Bakery offers a competitive benefits package. This is a non-exempt hourly position, and the pay rate is commensurate with experience.